Simerix Pte Ltd
UEN: 202224211K
22 Sin Ming Lane #06-76
Midview City Singapore 573969
Operating Office Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM - 12:00 PM
Sunday & Public Holidays Closed
Call or Whatsapp Us For 24/7 Emergency Services
Repair, Restore & Installation Services For Home & Office
Privacy Policy
Simerix Pte Ltd (Company Registration No.: [Insert your Company Registration Number if available]), located at 22 Sin Ming Lane #06-76 Midview City, Singapore 573969 (“Simerix,” “we,” “us,” or “our”), is committed to protecting the privacy of your personal data. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and, where applicable, with due consideration for the principles of the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
By visiting our websites (www.simerix.com and www.patchandfix.com), engaging our services, or interacting with us, you agree to the terms of this Privacy Policy.
What Personal Data Do We Collect?
We may collect various types of personal data from you, including but not limited to:
- Contact Information: Name, address, email address, phone number.
- Identification Information: NRIC/FIN, passport number (if required for permits, security, or specific project requirements).
- Project-Specific Information: Details about your renovation or maintenance needs, property type, design preferences, budget, photographs/videos of your property (before, during, and after renovation).
- Financial Information: Payment details (e.g., bank account details for transfers, credit card information processed via secure payment gateways).
- Correspondence: Records of your communications with us (e.g., emails, messages, call recordings).
- Technical Data: IP address, browser type, operating system, device information, website usage data (via cookies and analytics tools).
- Other Information: Any other information you voluntarily provide to us.
How Do We Collect Your Personal Data?
We collect personal data through various channels, including:
- Directly from You: When you contact us for enquiries, request a quotation, sign a contract, provide feedback, or fill out forms on our websites.
- Through Our Websites: When you browse www.simerix.com or www.patchandfix.com, use online forms, or interact with website features (e.g., through cookies).
- From Third Parties: We may receive information from publicly available sources, business partners, or referrals, where permitted by law.
- During Project Execution: Through site visits, project meetings, and communication related to your renovation or maintenance project.
Purposes and Legal Basis for Collecting, Using, and Disclosing Your Personal Data
We collect, use, and disclose your personal data for the following purposes, based on the identified legal bases:
- Service Provision (Contractual Necessity): To provide renovation and maintenance services as per your requests, including preparing quotations, managing projects, coordinating with subcontractors, and fulfilling our contractual obligations to you.
- Communication (Contractual Necessity & Legitimate Interests): To respond to your enquiries, provide updates on your project, send invoices, and communicate important information regarding our services. Our legitimate interest is to maintain effective client communication.
- Customer Relationship Management (Legitimate Interests): To maintain our relationship with you, manage your account, and provide customer support, in our legitimate interest to offer excellent service.
- Billing and Payment (Contractual Necessity & Legal Obligation): To process payments, manage billing, and collect outstanding dues, as required for our contract and financial regulations.
- Marketing and Promotions (Consent): To send you information about our services, promotions, and updates that may be of interest to you. This will only be done where you have given your explicit consent. You have the right to withdraw your consent for marketing communications at any time.
- Website Improvement (Legitimate Interests): To understand how our websites are used, analyze trends, and improve user experience and functionality. Our legitimate interest is to enhance our online presence and service delivery.
- Legal and Regulatory Compliance (Legal Obligation): To comply with applicable laws, regulations, legal processes, and governmental requests (e.g., permits, inspections, tax requirements), where we have a legal obligation to do so.
- Dispute Resolution (Legitimate Interests & Legal Obligation): To resolve disputes, enforce our terms and conditions, and protect our legal rights and interests. This serves our legitimate interest in protecting our business and complying with legal processes.
- Security (Legitimate Interests): To protect against fraud, unauthorized access, and other illegal activities. Our legitimate interest is to ensure the security of our systems and data.
Disclosure of Personal Data
We may disclose your personal data to the following parties for the purposes mentioned above. We ensure that these third parties are obligated to protect your personal data in a manner consistent with this Privacy Policy and applicable laws.
- Our Employees and Staff: For the purpose of providing services and internal operations.
- Subcontractors and Suppliers: To enable them to perform their specific tasks related to your renovation project (e.g., carpenters, electricians, plumbers, material suppliers). They will be bound by confidentiality obligations.
- Service Providers: Third-party vendors who provide services to us, such as IT support, website hosting, payment processing, accounting, and marketing services.
- Professional Advisors: Lawyers, accountants, and other professional advisors.
- Governmental and Regulatory Authorities: When required by law or a valid legal process, or to protect our rights and property.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, where your personal data may be transferred as part of the assets.
Cross-Border Data Transfer
In some instances, your personal data may be transferred to, stored, and processed in countries outside Singapore (e.g., if our service providers or subcontractors are located overseas). When such transfers occur, we will take all reasonable steps to ensure that the transferred data receives a standard of protection comparable to that under the PDPA and GDPR, including ensuring that the recipient is bound by legally enforceable obligations to protect the data, such as standard contractual clauses or similar mechanisms.
Data Security
We implement appropriate administrative, physical, and technical security measures to protect your personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. These measures include:
- Implementing access controls and authentication mechanisms.
- Using secure servers and encryption (SSL/TLS) for data transmission where appropriate.
- Regularly reviewing our data collection, storage, and processing practices.
- Training our employees on data protection best practices.
- Maintaining a data breach response plan.
While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is entirely secure. Therefore, we cannot guarantee its absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to satisfy any legal, accounting, or reporting requirements, or as necessary to resolve disputes. When personal data is no longer needed, we will securely dispose of it in a manner that prevents unauthorized access.
Your Data Protection Rights (PDPA & GDPR)
Subject to applicable data protection laws, you have the following rights regarding your personal data:
- Right to Access (PDPA & GDPR): You have the right to request access to your personal data that we hold and information about how we have used or disclosed it. We may charge a reasonable fee for processing such requests.
- Right to Correction (PDPA & GDPR): You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.
- Right to Withdraw Consent (PDPA & GDPR): You have the right to withdraw your consent for the collection, use, or disclosure of your personal data at any time, subject to any applicable legal restrictions and contractual conditions. Please note that withdrawing consent may affect our ability to provide certain services to you.
- Right to Erasure (“Right to be Forgotten”) (GDPR): In certain circumstances, you may have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing (e.g., data is no longer necessary for the purposes for which it was collected, you withdraw consent, or there is no overriding legitimate interest for continued processing).
- Right to Restriction of Processing (GDPR): In certain circumstances, you may have the right to request that we restrict the processing of your personal data (e.g., if you contest the accuracy of the data, or the processing is unlawful but you oppose erasure).
- Right to Data Portability (GDPR): In certain circumstances, you may have the right to obtain and reuse your personal data for your own purposes across different services, in a structured, commonly used, and machine-readable format.
- Right to Object (GDPR): In certain circumstances, you may have the right to object to the processing of your personal data, particularly where processing is based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact our Data Protection Officer (DPO) using the contact details provided below. We will respond to your request in accordance with applicable data protection laws. You also have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.
Use of Cookies
Our websites (www.simerix.com and www.patchandfix.com) may use “cookies” and similar tracking technologies to enhance your Browse experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device.
- Essential Cookies: Necessary for the website to function correctly.
- Analytical/Performance Cookies: Help us understand how visitors interact with our websites, enabling us to improve performance.
- Functional Cookies: Remember your preferences to provide a more personalized experience.
- Marketing/Advertising Cookies: Used to deliver relevant advertisements to you.
You can control and manage cookie settings in your browser. However, disabling certain cookies may affect the functionality of our websites. We recommend reviewing our Cookie Policy (if separate) or the relevant section in your browser’s settings for more details.
Third-Party Websites
Our websites may contain links to third-party websites. This Privacy Policy does not apply to these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit, as we are not responsible for their privacy practices.
Children’s Privacy
Our services and websites are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new data protection technologies. The updated Privacy Policy will be posted on our websites with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us / Data Protection Officer (DPO)
If you have any questions about this Privacy Policy, our data protection practices, or wish to exercise your rights, please contact our Data Protection Officer at:
Simerix Pte Ltd Address: 22 Sin Ming Lane #06-76 Midview City, Singapore 573969 Email: enquires@simerix.com